Privacy Policy

TRAGUNIX ("TRAGUNIX", "we", "us", or "our") respects your privacy and is committed to handling your personal data responsibly.

This Privacy Policy explains how SRV COLLECTIVE, operating the TRAGUNIX brand, collects, uses, shares and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

A. Contact Information

  • Name
  • Email address
  • Mobile/telephone number
  • Billing and shipping address

B. Order Information

  • Products purchased
  • Order number
  • Order date
  • Order value
  • Delivery information
  • Return, exchange and refund information

C. Payment Information

Payments may be processed through third-party payment providers such as Cashfree.

We do not intend to store complete debit/credit card numbers, CVV information or complete banking credentials on our own systems.

Payment providers may process payment-related information in accordance with their own privacy policies and applicable law.

D. Communication Information

If you contact us, we may retain information contained in your communications, including customer-support correspondence and attachments you voluntarily provide.

E. Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Referring pages.
  • Website activity.
  • Approximate location information derived from technical data where applicable.

F. Cookies

Our website may use cookies and similar technologies for purposes including:

  • Website functionality.
  • Shopping-cart operation.
  • Remembering preferences.
  • Analytics.
  • Performance measurement.
  • Security.
  • Marketing, where applicable and permitted.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

2. How We Use Personal Data

We may use personal data to:

  • Process and fulfil orders.
  • Process payments.
  • Arrange delivery.
  • Provide tracking information.
  • Process returns, exchanges and refunds.
  • Respond to customer enquiries.
  • Provide customer support.
  • Send order and transaction communications.
  • Prevent fraud and misuse.
  • Improve our website and products.
  • Analyse website performance.
  • Comply with applicable legal, tax and accounting requirements.
  • Send promotional communications where permitted and where applicable consent or another lawful basis is required.

3. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

  • Shopify and related technology providers.
  • payment service providers.
  • Courier and logistics partners.
  • IT, hosting, security and technical service providers.
  • Analytics and marketing service providers where applicable.
  • Professional advisers such as accountants, auditors or legal advisers.
  • Government authorities or law-enforcement agencies where required by law.

We do not sell your personal information as a standalone product.

4. Payment Processing

Payment transactions may be processed by payment provider.

Your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy, security practices and applicable law.

TRAGUNIX does not request customers to provide card numbers, CVV numbers, OTPs, passwords or banking credentials through email, WhatsApp or social media.

Never share an OTP or payment password with anyone claiming to represent TRAGUNIX.

5. Shipping and Delivery

To fulfil your order, we may share necessary information such as your name, phone number, shipping address and order details with our logistics/shipping partners.

This information is shared only to the extent reasonably necessary to provide delivery and related services.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, fraud prevention and dispute resolution requirements.

Certain records may need to be retained for longer periods where required by applicable law.

7. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Rights and Requests

Subject to applicable law, you may have rights relating to your personal data, including rights to access, correction, withdrawal of consent where consent is the basis of processing, and other rights available under applicable data-protection law.

To submit a privacy-related request, contact:

support@tragunix.com

We may need to verify your identity or request sufficient information to locate the relevant records before processing a request.

9. Marketing Communications

Where applicable, we may send promotional emails, messages or other communications in accordance with applicable law.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications relating to your order, payment, delivery or account may still be sent where necessary.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal information has been provided to us in violation of applicable requirements, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Grievance and Privacy Contact

Privacy/Customer Support: support@tragunix.com

14. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India, including applicable data-protection and consumer-protection requirements.