Shipping Policy
SHIPPING & DELIVERY POLICY
At TRAGUNIX, we aim to process and deliver your order efficiently and reliably.
This Shipping & Delivery Policy explains how orders placed through the TRAGUNIX online store are processed and delivered.
1. Shipping Coverage
We currently ship to eligible locations within India.
Availability may vary depending on the serviceability of the delivery address and the logistics partner serving the location.
If a location is not serviceable, we will inform the customer where reasonably possible.
2. Order Processing
Orders are normally processed after successful payment confirmation.
Our standard order processing time is:
1–3 business days
Business days exclude Sundays and public holidays unless otherwise stated.
During product launches, promotional periods, sale events or unusually high order volumes, processing may take longer.
If there is a significant delay in processing, we will make reasonable efforts to communicate the same.
3. Delivery Timeline
After dispatch, estimated delivery is generally:
3–7 business days
Actual delivery time may vary depending on the destination, courier availability and other logistical conditions.
Remote and difficult-to-service locations may require additional time.
The delivery estimate displayed during checkout or communicated after dispatch should be treated as the most relevant estimate for the particular order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
TRAGUNIX may offer free shipping during specific promotions or for qualifying orders.
Any promotional shipping offer will be subject to the conditions displayed at the time of purchase.
5. Tracking
Once an order is dispatched, customers may receive shipment/tracking information through email, SMS, WhatsApp or other available communication channels.
Customers may use the tracking information provided to monitor shipment progress.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Name
- House/building number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
If an order has not yet been dispatched, customers may contact support@tragunix.com to request an address correction.
Once an order has been handed over to the shipping partner, address changes may not always be possible.
7. Failed Delivery
A delivery may fail because of circumstances including:
- Incorrect or incomplete address.
- Customer unavailable at the delivery address.
- Incorrect phone number.
- Refusal to accept the package.
- Repeated failed delivery attempts.
- Location not serviceable.
- Other circumstances determined by the logistics provider.
Where an order is returned to TRAGUNIX because of customer-related delivery failure, additional shipping charges may apply for re-dispatch where permitted.
8. Delayed Shipments
Delivery timelines are estimates and may be affected by:
- Weather.
- Natural disasters.
- Transportation disruptions.
- Strikes.
- Government restrictions.
- Festive-season volume.
- Courier operational issues.
- Other circumstances beyond our reasonable control.
Where a shipment is significantly delayed, customers may contact us at support@tragunix.com.
Nothing in this policy limits rights available to consumers under applicable law.
9. Damaged Package
If the package appears visibly damaged at the time of delivery, customers should, where reasonably possible:
- Photograph the package before opening.
- Record the damaged condition.
- Contact TRAGUNIX at support@tragunix.com as soon as possible.
If the product inside is damaged or defective, please follow our Return & Refund Policy.
10. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, contact:
Please provide your order number and relevant photographs/videos where requested so that we can investigate the issue.
11. Shipping Partners
TRAGUNIX may use third-party courier and logistics providers.
Necessary customer information may be shared with the selected shipping partner for fulfilment and delivery.
12. Contact
For shipping and delivery support:
TRAGUNIX Support
Email: support@tragunix.com
For general enquiries: