RETURN, EXCHANGE & REFUND POLICY
RETURN, EXCHANGE & REFUND POLICY
At TRAGUNIX, we want you to be satisfied with your purchase.
This policy explains when returns, exchanges and refunds may be requested and how the process works.
1. Return Window
Eligible products may be requested for return or exchange within 7 days from the date of delivery.
The return/exchange request must be submitted within the applicable period by contacting:
Requests submitted after the applicable period may not be accepted except where required by applicable law.
2. Product Eligibility
To be eligible for a return or exchange, the product must generally be:
- Unworn.
- Unused.
- Unwashed.
- Unaltered.
- Free from stains, marks, odour, damage or other signs of use.
- Returned with original tags attached.
- Returned with original packaging, where applicable.
- Accompanied by the order details/invoice or other proof of purchase.
TRAGUNIX reserves the right to inspect returned products before approving a return or exchange.
3. Products That May Not Be Eligible
Returns or exchanges may be refused for products that:
- Have been worn or washed.
- Have been altered.
- Are damaged due to customer use.
- Have missing or removed tags.
- Show stains, perfume/deodorant marks, makeup or other signs of use.
- Are returned without the required order information.
- Are otherwise not in resalable condition.
This does not affect statutory rights relating to defective, deficient, incorrect or materially non-conforming products.
4. Size Exchange
If we offer size exchanges for a particular product, the customer may request an exchange within the applicable return window, subject to:
- Product eligibility.
- Availability of the requested size.
- Compliance with the return procedure.
If the requested replacement size is unavailable, we may offer another available remedy, subject to applicable law and our policy.
5. Defective, Damaged or Incorrect Products
If you receive:
- A defective product.
- A damaged product.
- A wrong product.
- A product materially different from what you ordered.
please contact support@tragunix.com as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
- Order number.
- Description of the issue.
- Clear photographs.
- Video, where reasonably necessary.
- Photographs of the packaging where relevant.
We may request additional information to verify the issue.
If the claim is accepted, TRAGUNIX may provide a replacement, exchange or refund, depending on the circumstances and product availability.
6. Change-of-Mind Returns
Where TRAGUNIX offers a change-of-mind return, the product must satisfy all applicable return conditions stated in this policy.
Return shipping arrangements and any applicable return shipping charges will be communicated at the time the return request is approved.
Where applicable law requires a remedy for defective, deficient, incorrect or materially non-conforming goods, this policy will not limit those rights.
7. Return Process
To request a return or exchange:
Step 1
Email support@tragunix.com with:
- Order number.
- Customer name.
- Product name.
- Reason for return/exchange.
- Photographs/videos where relevant.
Step 2
Our support team will review the request.
Step 3
If approved, we will provide the applicable return instructions.
Step 4
The product will be inspected after it reaches us.
Step 5
If the returned product satisfies the applicable conditions, the approved exchange or refund will be processed.
8. Return Shipping
Where a return is approved because the product is defective, damaged, incorrect or otherwise eligible for a remedy attributable to TRAGUNIX, TRAGUNIX will generally arrange or bear reasonable return shipping costs, subject to verification.
For eligible customer-requested returns or exchanges, applicable return shipping costs, if any, will be communicated before the return is processed.
9. Refunds
Once an eligible return is received and approved, the applicable refund will normally be initiated within 5–7 business days.
The time taken for the amount to appear in the customer's bank account or payment method may vary depending on the payment provider and financial institution.
Refunds will generally be processed through the original payment method where technically and operationally feasible.
10. Partial Refunds
A partial refund may be considered where only part of an order is eligible for refund, or where required under applicable law.
Any applicable refund amount will be communicated to the customer before processing where reasonably possible.
11. Shipping Charges
Original shipping charges, if any, may be non-refundable for customer-requested returns, subject to applicable law and the circumstances of the return.
Where a refund is required because the product is defective, incorrect, deficient or materially not as described, applicable shipping-related amounts will be handled in accordance with applicable law and the circumstances of the case.
12. Cancellation Before Dispatch
Customers may contact support@tragunix.com as soon as possible if they wish to cancel an order.
Cancellation requests can only be accepted if the order has not already been processed or handed over to the shipping partner.
Once an order has been dispatched, the customer may need to follow the applicable return procedure.
13. Cancellation Due to Unavailability
If TRAGUNIX cannot fulfil an accepted order because the product becomes unavailable or due to another circumstance attributable to TRAGUNIX, we may cancel the affected order and provide an applicable refund.
14. Refund for Failed or Unsuccessful Payments
If your payment is debited but the order is not successfully created, please contact:
We will verify the transaction and process any applicable refund in accordance with the payment provider's transaction status and applicable procedures.
15. Fraudulent or Abusive Returns
TRAGUNIX reserves the right to investigate suspected fraudulent, abusive or repeated misuse of the return/refund system.
Nothing in this clause limits a consumer's statutory rights.
16. Consumer Rights
This policy is intended to provide a clear return and refund process and does not exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.
17. Contact
For all return, exchange and refund requests:
TRAGUNIX Support
Email: support@tragunix.com
Please include your order number in the subject line.
Example:
Subject: Return Request – Order #[ORDER NUMBER]