TERMS & CONDITIONS
Welcome to TRAGUNIX.
These Terms & Conditions ("Terms") govern your access to and use of the TRAGUNIX site/website(www.tragunix.com) , online store, products and related services operated by SRV COLLECTIVE, trading under the brand name TRAGUNIX ("TRAGUNIX", "we", "us", or "our").
By accessing our website or purchasing any product from us, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. About TRAGUNIX
TRAGUNIX is a lifestyle and apparel brand offering clothing and related products through its online store.
Our website is operated through Shopify, and payments may be processed through authorised payment service providers partners made available at checkout.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under applicable Indian law.
- The information you provide is accurate and complete.
- You will use our website only for lawful purposes.
- You will not misuse, disrupt, or attempt to gain unauthorised access to our website or systems.
If you place an order on behalf of another person or entity, you confirm that you have authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications and other information displayed on our website are accurate.
However:
- Actual colours may vary slightly depending on your device display.
- Minor variations may occur due to manufacturing, printing, dyeing or finishing processes.
- Product measurements may have reasonable manufacturing tolerances.
- Product availability may change without prior notice.
We reserve the right to correct errors, inaccuracies or omissions in product information at any time.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Where applicable, prices will include applicable taxes or clearly identify applicable taxes and charges.
Shipping charges, where applicable, will be displayed during the checkout process before you complete your purchase.
TRAGUNIX reserves the right to change product prices at any time. Price changes will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing error has occurred.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is considered accepted only when TRAGUNIX confirms the order.
We reserve the right to cancel or decline an order in circumstances including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraudulent or unauthorised transactions.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method.
6. Payment
Payments may be processed through authorised payment service provider displayed at checkout.
TRAGUNIX does not directly store complete debit card, credit card or banking credentials on its own systems.
You agree to provide valid payment information and authorise the applicable payment provider to process the transaction.
Orders will normally be processed after successful payment confirmation.
If your payment has been debited but your order is not successfully confirmed, please contact us at:
7. Shipping and Delivery
Orders are shipped to eligible locations in India using third-party logistics/shipping partners.
Estimated delivery timelines are provided in our Shipping Policy and may vary depending on:
- Delivery location.
- Product availability.
- Order processing time.
- Courier/logistics conditions.
- Weather, natural events or other circumstances beyond our control.
TRAGUNIX is not responsible for delays caused solely by circumstances beyond our reasonable control.
For detailed information, please refer to our Shipping Policy.
8. Returns, Exchanges and Refunds
Returns, exchanges and refunds are subject to our Return & Refund Policy.
Customers are responsible for following the applicable return procedure and providing accurate order information.
Products must satisfy the applicable eligibility conditions stated in our Return & Refund Policy.
Nothing in these Terms limits any rights available to consumers under applicable Indian law.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect or materially different from what was ordered, please contact:
within the period specified in our Return & Refund Policy.
We may request photographs, videos, order information or other reasonable evidence to assess the issue.
Where the claim is accepted, TRAGUNIX may provide an appropriate remedy, which may include replacement, exchange or refund, subject to applicable law and product availability.
10. Intellectual Property
All content appearing on the TRAGUNIX website, including but not limited to:
- TRAGUNIX name and logo.
- T monogram.
- Product designs.
- Photographs.
- Videos.
- Graphics.
- Text.
- Website design.
- Product descriptions.
- Brand identity and creative materials.
is owned by or licensed to TRAGUNIX and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our content without prior written permission.
11. User Content
If you voluntarily submit reviews, photographs, feedback, testimonials or other content to TRAGUNIX, you grant TRAGUNIX a non-exclusive, royalty-free right to use, reproduce, display and publish such content for legitimate business, marketing and promotional purposes, subject to applicable law.
You confirm that you have the necessary rights to content that you submit.
12. Website Use
You must not:
- Attempt to interfere with website operation.
- Introduce malicious software or harmful code.
- Attempt unauthorised access.
- Use automated systems to scrape or copy website content without permission.
- Engage in fraudulent transactions.
- Use our website for unlawful purposes.
We reserve the right to restrict or terminate access where reasonably necessary.
13. Third-Party Services
Our website may use third-party services including Shopify, Cashfree ,Razorpay, courier/logistics providers, analytics providers and other technology providers.
Those services may have their own terms and privacy policies.
TRAGUNIX is not responsible for the independent practices or policies of third-party providers, except to the extent required by applicable law.
14. Force Majeure
TRAGUNIX shall not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government actions, internet/network failures, epidemics, war, civil disturbances or similar events.
15. Limitation of Liability
To the extent permitted by applicable law, TRAGUNIX shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.
17. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
18. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of the competent courts at [COIMBATORE, TAMILNADU, INDIA].
Nothing in this clause prevents a consumer from exercising any statutory rights or remedies available under applicable law.
19. Grievance Redressal
For questions, complaints or grievances regarding an order or our services, please contact:
Customer Support: support@tragunix.com
We will endeavour to acknowledge and address complaints within the timelines required under applicable law.
20. Contact
If you have questions or concerns regarding these Terms & Conditions, please contact our support at hello@tragunix.com
By using this website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.